Terms & Conditions

CONTACT INFORMATION

Company Name: N Tamashobana Mziuri LLC

Identification Number: 404727541

Address: Georgia, Tbilisi, Nino Ramishvili Second Alley #4

Tel.: +995 599 14 03 30

INTRODUCTION

This document outlines the rights of the platform user and the rules and conditions for using the platform. By placing an order, the user enters into an agreement with the company.

DEFINITIONS

Company - N Tamashobana Mziuri LLC, registered under Georgian law with identification number 404727541 and legal address: Georgia, Tbilisi, Mtatsminda District, Leo Kiacheli St., N13, Apt. 8. For the purposes of the Georgian Law on Consumer Rights Protection, the company is the trader/supplier of products and services offered on the platform.

User/Consumer - Any individual or organization/legal entity using the platform, including but not limited to visitors, registered users, and former users of the platform.

Platform -The e-commerce platform www.tamashobana.ge, solely owned and legally operated by the company.

Product - Any item listed under the "Market" category or any ticket for events (including concerts, performances, workshops, etc.) listed under the "Entertainment" category, available for order or purchase by the user through the platform.

Service - Birthday celebration programs listed under the "Birthday" category and courses listed under the "Education" category, available for order or purchase by the user through the platform.

USER ACCOUNT

To fully utilize the platform’s services, users must create an account by following the instructions provided on the platform, providing all required information, and agreeing to these terms and conditions. In some cases, the platform may require additional verification.

Users may register and create an account using Google or Facebook, in which case they must also agree to the terms and conditions of Google and Facebook, and the user is responsible for complying with them.

The user is responsible for the accuracy and correctness of the information provided when creating the account. The company reserves the right to request additional verification of the information provided. In such cases, the user must comply with the company’s request and provide all necessary information within a reasonable timeframe.

Users are responsible for securely storing account details and ensuring they are not accessible to third parties. If the user suspects that a third party has gained access to their account details, they must immediately change them.

Only adults and legally capable persons can create an account on the platform. If the user is a minor or has limited legal capacity, the account must be created with the consent of a parent or legal guardian.

Users are authorized to manage only one account. Creating multiple accounts by one person is prohibited. The company reserves the right to delete or block any alternative accounts.

Users are responsible for any actions taken through their account. If a person performs actions on behalf of or according to instructions from the account holder, it is assumed that they have the authority to act on the user’s behalf. The company is not responsible for any damage resulting from unauthorized access to the account.

Users may request to deactivate their account by contacting the company. The company will process the request within 10 (ten) business days, unless there is an objective reason that prevents the account from being deactivated within that timeframe.

The company reserves the right to deactivate the user’s account if there is reasonable suspicion that the user is violating these terms and conditions or legal requirements, or if there is another legitimate basis for doing so.

USER DECLARATIONS AND WARRANTIES

By agreeing to these terms and conditions, the user declares and warrants that:

They are legally competent, and their use of the platform does not violate any applicable laws. Additionally, the user is not subject to, nor are they likely to become subject to, economic or trade sanctions.

All the information provided by them is reliable, accurate, and complete. It does not contain any false, fraudulent, or misleading data.

They will not engage in any actions that violate the platform's rules, privacy policy, or other regulatory documents. The user also commits to refrain from any illegal, discriminatory, or fraudulent activities that could harm or infringe upon the rights of third parties.

ORDERS

To place an order for products or services, the user must follow the platform’s instructions.

The user is authorized to place orders in the following categories: Market, Entertainment, Education, and Birthday.

Before placing an order, the user is obligated to carefully review the description of the product or service and place the order only if it meets their requirements and needs.

After placing an order, the user will receive a notification through the platform regarding the order.

The user is authorized to modify or cancel their order under the following conditions:

For orders placed in the "Market" category, the user can modify or cancel the order only if there are more than two (2) business days left before the delivery.

For tickets/courses/birthday programs ordered in the "Entertainment," "Education," and "Birthday" categories, changes can be made only with the company's approval. If the user wishes to modify the order and there are more than two (2) business days left before the service is provided, they can request a modification from the company. The company reserves the right to either modify or decline the request.

The company reserves the right to cancel the order immediately at its own discretion if there is an objective reason, such as lack of stock, technical error on the platform, cancellation/postponement of the event/course, violation of these terms and conditions or applicable laws by the user, fraudulent activity, or other objective reasons.

The user will be notified of the order cancellation immediately, but no later than three (3) calendar days before the product/service is received.

PAYMENTS AND PAYMENT METHODS

To pay for the order, the user must follow the instructions provided on the platform.

The user is required to pay the full amount of the order, except when placing an order in the "Birthday" category. For services ordered in this category, the user makes an advance payment through the platform and is required to pay the full amount on-site before the service is provided.

On the platform, users can only make cashless payments, processed through a secure financial institution to which the company has no access.

In case of order cancellation, the company commits to refund the user’s payment immediately, but no later than within fourteen (14) calendar days.

ORDER PLACEMENT

Product Delivery

The company delivers products listed in the "Market" category through a contracted courier service. Delivery is available throughout Georgia. In Tbilisi, the user will receive their ordered products within three (3) business days from the date of the order, while in other regions, delivery will occur within five (5) business days.

In exceptional cases, the contracted courier service may require more time for delivery, but the delivery period will not exceed twenty (20) calendar days.

In the case of delivery delays, the user should contact the company and report the issue.

The user must receive the product personally. If the user wishes for a third party to receive the product, they must immediately inform the company and provide the necessary details of that third party.

At the time of receiving the product, the user (or the third party designated by the user) is required to inspect the product and ensure it fully complies with the order and has no visible defects. If any defects are found, the user must immediately contact the company. The user or third party must sign a receipt confirming the product’s delivery.

For tickets purchased in the "Entertainment" category, the user will receive electronic tickets immediately after placing the order via the provided email or by downloading them from the user’s account.

Service Delivery

When ordering a course listed in the "Education" category, the user will receive the service according to the timelines and conditions provided on the course’s page.

When ordering a birthday program listed in the "Birthday" category, the user is required to select the desired date and time for the service. The company is obligated to provide the service within the specified time frame, in accordance with the terms listed on the birthday program’s page.

If the user has any questions regarding the course or program, they are required to contact the platform before placing the order to clarify the details.

Any conditions not specified on the platform regarding the service will be regulated in accordance with Georgian law.

COMPANY RESPONSIBILITY IN SERVICE DELIVERY

General Responsibility of the Company

Although the company supervises children through its staff during service delivery, this does not exempt the parent/guardian from their responsibility to ensure the child's safety and well-being. The company is not liable for any injuries, accidents, or damages that may occur during service delivery, except in cases where such harm is caused by the company’s or its staff’s negligent or wrongful actions.

Parent/Guardian Obligations

Parents/guardians are required to accompany the child during the service. The presence of the company’s staff and their supervision does not replace the parent/guardian’s responsibility to ensure the child's safety and compliance with the service’s terms.

Limitation of Company Liability

The parent/guardian releases the company, its owners, staff, and representatives from any liability, claims, and demands related to any injuries, damages, or accidents, except in cases where the harm is caused by the company’s negligent or wrongful actions.

Allergy Warning

In some cases, the company’s services include providing food to children. It is the responsibility of the parent/guardian to notify the company in writing in advance about any allergies the child may have. The company is not responsible for allergic reactions, their consequences, or deterioration of health caused by food products provided to the child if the company was not informed about the allergy by the parent/guardian. The company is liable for such harm only if it was properly informed about the child’s allergy and failed to take appropriate measures to prevent contact with allergens, which resulted in harm.

PRODUCT RETURN / SERVICE CANCELLATION RIGHTS

Product Return Conditions in the "Market" Category

Only individual consumers have the unconditional right to return products listed in the "Market" category. This right does not apply to legal entities.

The consumer may return the product to the company within 14 (fourteen) calendar days from the date of receipt, for any reason, without providing justification.

To initiate a return, the consumer must fill out a return form.

The consumer is responsible for arranging and paying for the transportation of the product and must return it to the company or a third party designated by the company within 7 (seven) calendar days from submitting the return request. The return address is: Tbilisi, Nino Ramishvili Second Alley #4, or Tbilisi, Giorgi Akhvlediani St. #13.

The consumer must return the product in full, along with all accompanying documents.

The company is obligated to refund the consumer within 14 (fourteen) calendar days of receiving the return notification. However, the company reserves the right to withhold the refund until the product is received by the company or the consumer provides proof of shipment, whichever occurs first.

Refunds will be processed using the same payment method the consumer used, unless the consumer agrees to use a different method.

By canceling the order and returning the product, the consumer automatically withdraws from the associated contract, restoring the original state.

The consumer does not have the right to return the product in the following cases:

The price of the delivered product is affected by changes in the financial market, which the company cannot control and which occurred within the specified period.
The product is custom-made according to the consumer's order.
The delivered product is perishable or has a short shelf life.
The consumer received a sealed product, and the seal was broken after delivery, making the return impossible for health or hygiene reasons.
The delivered product, by its nature, is inseparably mixed with other products at the time of delivery.
The sealed audio or video recordings or software were unsealed after delivery.
The product is a magazine, newspaper, or another type of periodical publication.
The product was purchased through a public auction.
The consumer received digital content not provided on a physical medium, and the contract was initiated with the consumer's prior consent.
The product value is less than 30 GEL.

If the product has been used by the consumer and is not returned in its original condition, the company may reduce the refund amount proportionally, in accordance with Georgian law.

Ticket Return Conditions in the "Entertainment" Category

The consumer is entitled to return tickets listed in the "Entertainment" category if there are more than 2 (two) business days remaining before the respective event or performance.

To initiate a return, the consumer must contact the company and submit the ticket for return.

The consumer will receive a refund of the ticket price within no more than 14 (fourteen) days from the ticket’s return.

Right to Cancel Services

The consumer is entitled to cancel an order for a course listed in the "Education" category if more than 2 (two) business days remain before the course starts.

The same right applies to orders from the "Birthday" category. Specifically, if the consumer has ordered a birthday program and more than 2 (two) business days remain before the start of the service, the consumer is entitled to cancel the order.

To cancel an order, the consumer must contact the platform. The consumer will receive a refund within no more than 14 (fourteen) days from the cancellation.

For the avoidance of doubt, if the consumer cancels the order for any reason with less than 2 (two) business days remaining before the start of the course/service, the company is not obligated to refund the payment.

LEGAL WARRANTY FOR PRODUCTS

The legal warranty applies only to individual consumers.

If a product purchased from the platform is found to be defective, the consumer has the right to request the company to rectify the defect (repair or replace the product free of charge, reduce the price) or to withdraw from the contract.

Repair and replacement are the consumer's primary rights. The consumer has the right to request the company to repair or replace the product free of charge unless this is impossible due to the nature of the product or would incur disproportionate or unreasonable costs.

The company must repair or replace the product within a reasonable time, without causing significant inconvenience to the consumer, considering the nature of the product and the purpose for which it was purchased.

Free repair or replacement means that the company covers all costs, including postage, labor, and materials, required to ensure the product’s compliance with the contract terms.

The consumer may demand a price reduction or withdraw from the contract if:

Repair or replacement of the product is impossible;
The company has not repaired or replaced the product within a reasonable time, causing the consumer to lose interest in fulfilling the contract;
Repair or replacement by the company causes significant inconvenience to the consumer.

The consumer is entitled to claim compensation for damages caused by the breach of the contract under Georgian law.

The consumer cannot withdraw from the contract if the defect is minor.

When determining whether the cost is disproportionate or unreasonable, the following conditions will be considered:

The price of the product if it complied with the contract terms;
The extent of the product's non-compliance with the contract;
The possibility of rectifying the defect without causing inconvenience to the consumer.

The consumer is entitled to exercise the aforementioned rights if the defect is discovered within 2 years from the date of delivery.

If the consumer discovers the defect within 6 months from receiving the product, it will be presumed that the defect existed at the time of delivery unless proven otherwise. In such cases, the burden of proof rests on the company. If the defect is discovered more than 6 months after receipt, the consumer bears the burden of proof that the defect existed at the time of delivery.

SERVICE GUARANTEES

The company undertakes to provide services to the consumer in accordance with Georgian law.

If the provided service is defective or overdue, the consumer must grant the company a reasonable additional period to provide the service or rectify the defect, unless this is impossible or would incur disproportionate or unreasonable costs due to the nature of the service, as stipulated by law.

If the additional period expires without resolution, the consumer has the right to:

Propose that another party provide the service or rectify the defect at the company's expense.
Request an adequate reduction in the service price.
Terminate the contract and seek compensation for damages in accordance with Georgian law.

It is not mandatory to set an additional period if it is evident that doing so would have no effect, or if the consumer has linked the fulfillment of the contract to the timely provision of the service.

If the company fails to start the service on time or the service process is unjustifiably delayed, making it impossible to complete the service within the agreed period, the company has no right to claim reimbursement for the expenses incurred during the service process, nor for the cost of the service, if the consumer has lost interest in partial fulfillment of the contract.

LIMITATION OF COMPANY LIABILITY

The company does not guarantee that the platform will be continuously available or free from interruptions. However, the company is liable for any damages caused by the platform's malfunction that violate the consumer's rights under the Law of Georgia on "Consumer Rights" and the Law of Georgia on "Electronic Commerce."

PROTECTION OF INTELLECTUAL PROPERTY

The consumer is obligated not to engage in actions that would violate intellectual property rights owned by the platform or third parties. Any information or material on the platform, such as logos, graphics, images, patents, trademarks, designs, visual media created by the company, platform design, software, codes, and any other intellectual property objects (whether registered or not), may not be used, modified, or published (including on social media) without prior written permission from the company.

The reproduction, transmission, distribution, redistribution, caching, creation, sale, resale, or transfer of any platform content to third parties is prohibited. If downloading or printing content from the platform is permitted, such content may only be downloaded on one device and exclusively for personal, non-commercial use.

Any action that exceeds this permitted use requires prior written consent from the company.

DISPUTES / LEGISLATION

The relationship between the consumer and the company is governed by Georgian law.

In the event of a complaint, the consumer has the right to contact the company in writing, using the contact information specified in these terms and conditions. The company will review the complaint within no more than 14 (fourteen) calendar days from receipt and will provide feedback.

Any dispute will be resolved through negotiations. If negotiations fail, the consumer is entitled to contact the Georgian National Competition and Consumer Protection Agency (depending on the nature of the dispute) or take the matter to court directly.

CHANGES / AMENDMENTS

This document may be amended unilaterally at any time by the company. Registered consumers will be notified of any changes within a reasonable time through mandatory notifications in their personal accounts, by email, or by SMS.